 | | Frequently Asked Questions
Where are you located?
Our offices are located on Greenback Lane just east of Fair Oaks Blvd in FairOaks, CA.Ouraddressis 8261 Greenback Lane, Suite 100, Fair Oaks, CA 95628. Clickhere for map or call 916-728-LIFE (5433) for directions.
How do I get more information and schedule an appointment?
For more information about our counseling services and to schedule an appointment please call 916-728-LIFE (5433). If you have to cancel your appointment, please call your therapist on their direct number 24 hours prior to your appointment. Sessions cancelled less than 24 hours in advance will be charged the full session fee.
What are your fees, and will my insurance company pay? Sessions are 50 minutes and fees vary from $80.00 to $110.00, depending upon the clinician. We offer a limited number of sliding-scale payment arrangements to assist lower income households. Because we do not bill insurance companies directly, payment is due at the time of service. Group therapy sessions are $50.00 weekly and are paid as a monthly tuition at the first session of each month (amount varies depending upon the number of sessions in the month).
Insurance policy: Some insurance plans will reimburse for mental health counseling and some will not. LifeSTAR does not bill your insurance for services; however, if you can choose any health care provider (PPOs only), you may be eligible for reimbursement for your payment. It is your responsibility to check with your insurance company in advance of your session. Some insurance companies may reimburse for group therapy treatment services as well.
Confidentiality policy:Every effort to maintain strict privacy and confidentiality is maintained including a private exit from our office suites. Under California State Law, all information and records are kept strictly confidential between client and therapist, unless specific exceptions apply. Detailed confidentiality disclosure statements are discussed at the beginning of all treatment in addition to consent to treatment forms. Note: Strict confidentiality cannot be guaranteed for cell phones and Internet communications outside of the above description. | |
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